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BUSINESS OWNERS

People's United Business FAQs

Get the answers to your People's United account transition frequently asked questions for businesses, including Micro Businesses, Commercial Businesses and Government entities.

Find the answers you need easily using quick links:

General Account Information >

United Bank Credit Card Transition >

Account Access >

Online Account Transaction History >

Statements and Notices >

Pay Bills >

Wire Transfers and ACH Transactions >

Connect to Quicken®/Quickbooks® >

About M&T >

General Account Information

  • For your personal accounts, you can visit any M&T branch or call 1-800-724-2440
  • For your business accounts, please contact your relationship manager, visit your local M&T branch or call 1-800-724-6070
  • For your securities accounts, please contact your financial advisor

Your account number may have changed when it transitioned to M&T systems. Here’s what you need to know:

Checking account numbers

Your account number should have remained the same for your checking account, unless we notified you otherwise.

Account number changes to other accounts

You should have received a new account number for the following:

  • Savings
  • Money Market
  • Certificates of Deposit
  • Loans and lines of credit

Your new account numbers were sent to you in a separate mailing prior to your accounts transitioning.

Yes, funds from cash and checks deposited to your account will be paid in a different order. For details, see page 52 in the Commercial Deposit Account Terms and Conditions (PDF).

Yes. Continue using your existing People's United checks and deposit slips until your supply runs out.

Order M&T checks.

Once your check supply runs out, you can order M&T checks by calling Deluxe, M&T's check provider, at 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET) or order online at deluxe.com/shop.

Use new deposit slips.

You can:

  • Use the generic slips at the branch
  • Order new slips with your current check vendor using the updated routing number
  • Order new slips online at deluxe.com/shop or call 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9:00am–5:30pm ET)

Once your People’s United check supply runs out, you can order M&T checks by calling Deluxe, M&T's check provider, at 1-800-839-9382 (Monday through Friday 8am–8pm and Saturday 9am–5:30pm ET) or order online at deluxe.com/shop.

Nothing has changed with Merchant Services and you don’t need to do anything differently.

  • Continue to use your existing merchant software and terminals
  • Your login experience and credentials will remain the same
  • Merchant proceeds will continue to be deposited as usual
  • Continue to call Merchant Assist at 1-800-617-1723 for your customer service needs
  • Accounts you opened at People’s United prior to the merger with M&T Bank will continue to be insured by the FDIC
  • If you had deposit accounts with both M&T Bank and the People’s United division of M&T Bank prior to the merger, the FDIC will separately insure those deposit accounts for six months after the merger (on April 2, 2022)
  • Any M&T Bank deposit account you had prior to the merger and new deposit accounts established after the merger, including those opened with the People’s United division of M&T Bank, will not be separately insured. They will be combined to determine applicable FDIC insurance limits. This is because the People’s United division of M&T Bank and M&T Bank are now the same FDIC-insured institution
  • After six months, your former People’s United Bank deposits and your M&T Bank deposits will be combined for purposes of determining your appropriate level of FDIC deposit insurance coverage

Special Information for Certificates of Deposit (CDs):

  • Any CD you have at People’s United Bank, N.A. prior to the merger (on April 2, 2022) is separately insured until its next maturity date after the six-month period following the merger
  • If your former People’s United Bank CD automatically renews within six months of the merger, it will continue to be separately insured until its next maturity date The six-month transition period gives you the opportunity to consider how to maximize FDIC deposit insurance coverage for your accounts. 

For additional information on FDIC insurance, visit the FDIC website at www.fdic.gov

United Bank Credit Card Transition

  • You were mailed an M&T Visa® Signature Credit Card at the beginning of May with a new card number, expiration date and 3-digit security code 
    • M&T credit card(s) were mailed individually to the business address associated with the account. If your account has more than one cardholder associated, you’ll receive separate envelopes for each card
  • Follow the instructions on your new card to activate and set a PIN as soon as you receive it 
  • Rewards redemptions will temporarily pause from May 17 through May 20, 2023 
  • Begin using your new M&T Credit Card on May 20, 2023. Your United Bank Credit Card will no longer work after May 21, 2023 
  • Update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new card to ensure services continue 
  • Enroll or log into M&T Online and Mobile Banking so you can manage your card easily, view and redeem your reward points  
  • Add your new card to your digital wallet — it will not automatically carry over

If your United Bank Credit Card account is closed or has been revoked, you will not receive a new credit card.

  • Unlimited 1.5% cash back on every purchase
  • Redeem reward points for cash, gift cards, travel or merchandise - no complicated tiers, caps or rotating categories
  • Points never expire as long as you make a card purchase once every 12 months 
  • No annual fee  
  • No foreign transaction fee on purchases made outside the U.S. 
  • Visa® Zero Liability Policy helps prevent, detect and resolve fraud 
  • Contactless technology provides enhanced protection for your transactions  
  • Service your card online, by phone or at a  branch
The M&T Rewards Program (“Program”) is subject to the M&T Rewards Program Terms & Conditions (“Program Terms & Conditions”). Unless you are participating in a limited-time promotional offer, M&T Business Rewards Credit Cards earn 1.5 points for every $1 in Purchases. Points are awarded per qualifying transaction and rounded to the nearest whole number. Rewards points are subject to change and/or discontinuation without notice. Additional exclusions and terms apply. Full Program Terms & Conditions, Definitions, and other Program information can be found at rewards.mtb.com. 
The Visa Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions, transactions not processed by Visa, or if you are grossly negligent or fraudulent in handling your card or card number. Notify M&T Bank immediately of any unauthorized use. See your cardholder agreement for more details.
  • Your credit card number will change. Please update any recurring transactions you’ve scheduled for after May 20, 2023 with the information for your new credit card 
  • You may receive a new payment due date. Check your new statement for more information 
  • Rewards points do not expire as long as you use your card to make a purchase once every 12 months
  • Any previous card alerts or transaction controls will not carry over. With an M&T Business Rewards Credit Card, you can choose to receive alerts via email, text or app notification on account activity
  • Cardholder spend limits as of April 24, 2023 will be automatically set-up on your new account, with the exception of cardholders who are designated as a Primary or Joint on the account. These cardholders will always have access to the full credit limit

For more information refer to the Important Notice of Change in Terms for your United Bank Business Credit Card, mailed to you 

Suspicious activity alerts notify customers of certain potentially fraudulent activity on their M&T Credit Card. M&T Bank is not liable for any losses customers may incur due to an alert not being delivered. Alerts are designed to be a helpful account management tool, but they do not identify all potential fraudulent activity and are not a substitute for security and fraud precautions including, but not limited to, verifying statements and being aware of your outstanding payments and available balance. For your protection, “suspicious activity” and “credit card PIN change” email alerts cannot be disabled.

Keep an eye out in the mail for an envelope with a green stripe at the top. If you haven’t received your card by May 15, 2023, give us a call at 1-866-279-0888 to confirm we have the correct address for you.

If you have rewards points, your existing points balance will transfer to your new account, and any purchases made since your account last cycled will earn rewards points as well.

You can access your M&T Rewards Dashboard directly from M&T Online Banking for Business, no additional login ID is needed. Enroll or log into M&T Online and Mobile Banking to view and redeem your reward points. 

You can also get information about your Rewards account and redeem points by calling the Rewards Customer Service Center at 1-866-579-2335.

 

Yes. If you already bank online with us, your new M&T Business Rewards Credit Card will automatically be added to your M&T Online Banking for Business and Mobile Banking profile.

Eroll in Online Banking for Business >

 

This is because your account is new on our system and has not cycled yet, therefore it does not have a payment due date yet. Once your account cycles and you actually have a payment due, your due date will be updated online.

If you pay your card balance using automatic payment through any deposit account, your automatic payment will transition to your new M&T credit card account. Automatic payments can be set up for “previous statement minimum payment” or “previous statement total outstanding balance.” For more information refer to the Important Notice of Change in Terms for your United Bank Business Credit Card, mailed to you.  

No. You’ll need to re-enroll in e-statements for this Credit Card account within M&T Online Banking for Business.

Your first M&T Credit Card statement will include any transactions made since your last statement as well as your previous statement balance. Within the transactions section of your statement all purchases will be listed, with the oldest appearing on the top; as well as any payments made. Your previous statement balance will also appear in the transaction section and counted in your purchase balance. 

View a Statement Example (PDF) >

This is only applicable to your first statement on your new M&T Credit Card, as we transition your information over. All subsequent statements will display transactions and payments in chronological order, with the previous statement balance appearing as the ‘Previous Balance’ in the Summary of Account Activity section.

Payments may be made:

  • at a branch
  • via internal transfers through M&T Online Banking for Business, Mobile Banking or by calling 1-866-279-0888
  • through automatic deduction from a checking or savings account
  • or by mailing to:

    Credit Card Payment Processing
    PO Box 62014
    Baltimore, MD 21264-2014

Account Access

We've been able to transition mobile and online banking services for most customers to M&T Mobile and Online Banking for Business. 

Follow the instructions below if you haven’t yet tried to log in or haven’t been able to successfully access your accounts online.

Step 1: Go to mtb.com/reset to get started. 

  • If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
  • Do not use the M&T Mobile Banking for Business app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

  • Your People's United Business User ID
  • Your Tax Identification Number (TIN)
  • Your activated M&T Business Debit or Credit Card and PIN
  • If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United User ID or
  • You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or are unable to activate your M&T Business Debit or Credit Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log into Online Banking" button.

Step 4: Log into M&T Online Banking for Business by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices.

  • Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking for Business app for all future visits
  • You can download the M&T Mobile Banking for Business app from the App Store® for iPhone® or Google Play™ for Android™

          

There were some instances where we weren't able to transition your People’s United Online and Mobile Services to M&T Mobile of Online Banking for Business. You should've already been notified you if you are affected by this issue.

If you have not yet logged into M&T Online Banking for Business for the first time or have tried to log in, but were unsuccessful:

Try resetting your passcode at mtb.com/reset. To reset your passcode, you’ll need:

  • Your People’s United Online Banking Business User ID
  • Your Tax Identification Number (TIN)
  • Your activated M&T Business Debit or Credit Card and PIN
  • If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

Once you receive confirmation on the screen that you've successfully reset your passcode, click the green "Log into Online Banking" button and use your People's United User ID and newly created passcode to log in.

You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United Business User ID or
  • Your People’s United Business User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or are unable to activate your M&T Business Debit or Credit Card

If you have already logged into M&T Online Banking for Business:

Go to mtb.com/reset. 

You'll be asked to enter your User ID and Social Security Number or Tax Identification Number. 

Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card, your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note: 

  • If you use your M&T Debit or ATM card, you will also need your PIN number
  • If you use your M&T Credit Card, you will also need your 3-digit Security Code
  • If you opt to answer your security questions, you will need to answer two correctly
  • If you use your M&T Mortgage Account, you will need your account number

Once you’ve provided all the necessary information, you can change your passcode and use your User ID and newly created passcode to log into M&T Online Banking for Business. 

We recommend that you first log in to M&T Online Banking for Business before downloading the M&T Mobile Banking for Business app.

Follow the instructions below if you haven’t yet tried to log in or haven’t been able to successfully access your accounts online.

Step 1: Go to mtb.com/reset to get started. 

  • If you have previously logged in successfully, please ignore the steps below and login as you normally would at mtb.com/login
  • Do not use the M&T Mobile Banking for Business app to log in for the first time

Step 2: Follow the prompts and enter the required information. You'll need:

  • Your People's United Business User ID
  • Your Tax Identification Number (TIN)
  • Your activated M&T Business Debit or Credit Card and PIN
  • If you haven’t activated your M&T Business Debit or Credit Card, follow the instructions on the sticker on the front of your card

You may need help resetting your passcode. You'll need to contact an M&T Representative at 1-800-790-9130 if:

  • You don’t know your People’s United User ID or
  • You’re People’s United User ID has a special character (e.g.,! $ # & * etc.) or 
  • You don't have or are unable to activate your M&T Business Debit or Credit Card

Step 3: Once you receive confirmation on the screen that you have successfully reset your passcode, click the green "Log into Online Banking" button.

Step 4: Log into M&T Online Banking for Business by entering your People's United User ID and newly created passcode.

Step 5: After you have logged in, you should be able to verify your account settings and enroll in electronic statements and notices. 

  • Once you have successfully logged in and can see your accounts, you should log in directly at mtb.com/login or use the M&T Mobile Banking for Business app for all future visits
  • You can download the M&T Mobile Banking for Business app from the App Store® for iPhone® or Google Play™ for Android™

          

If you have an M&T Business Credit Card, you can choose to receive alerts via email, text or app notification on account activity. Currently, business checking and savings accounts aren't eligible for M&T Alerts. 

Currently, business checking and savings accounts aren't eligible for M&T Alerts. To manage Alerts for your personal accounts, you'll need to log into the M&T Mobile Banking App and tap “M&T Alerts” from the menu, or log into M&T Online Banking, our personal account experience, and go to M&T Bank Alerts in the Services menu.

Treasury Center, which houses Treasury Management Services, is a separate system from M&T Online Banking for Business. Each service requires a separate login.

Services within Treasury Center include:

  • Check Positive Pay
  • Remote Check Deposit
  • ACH

Services within M&T Online Banking for Business include:

  • Mobile Deposit
  • Bill Pay
  • Direct Connect with Quicken®

In order to access your Treasury Management services through Treasury Center please use the following process:

  1. Go to https://treasurycenter.mtb.com/auth/ to log in with your Treasury Center User ID and temporary password from the September 13 emails
  2. You will then be prompted to change your password
  3. Once you log into Treasury Center, you can add sub-users to the Company profile and those sub-users can be permitted to access the services as well

If you do not receive your Treasury Center ID or temporary password, please reach out to 1-800-724-2240.

Online Account Transaction History

  • No. People’s United transaction history is not available in the M&T mobile app
  • To see your People’s United transaction history please access M&T Online Banking for Business

Statements and Notices

Checking, savings and money market accounts

You should have received two statements for the month of September:

  • A final People's United statement covering the period from your last statement date to the date your accounts moved to M&T systems
  • A statement from M&T covering the period from the time your accounts moved to M&T systems to your next regular statement date

Future statements will be sent on approximately the same schedule as they are today and by the same delivery method you have currently.

Analysis statements

Analysis statements will be sent via the same delivery method you have currently selected at People's United. Paper account analysis statements will be sent separately, not combined with checking statements.

Now that your accounts have transitioned from People’s United, you’ll start receiving M&T statements with updated payment instructions.

  • Your first M&T statement will have any transactions from the date of your last People's United statement through transition weekend until your next cycle date with M&T
  • Commercial Card only: Now that your accounts have transitioned, your Commercial Card statements should be available in CentreSuite® for both cardholders and administrators. You should have already received more information about using CentreSuite® prior to your accounts transitioning

You'll be able to view eStatements for your business accounts, beginning with the first account statement or notice after September 6, 2022, in M&T Online Banking for Business. To view eStatements for your personal accounts, you'll need to log in to M&T Online Banking, our personal account experience, then go to "View Statements and Notices" from the Accounts menu.

  • We've been able to migrate several digital services, including statement delivery settings, to M&T Online Banking for Business
  • Please log into M&T Online Banking for Business and verify your delivery preferences
  • If you or another account holder didn't log in prior to Thursday, October 6, 2022, you'll begin to receive paper statements and notices on or after Thursday, October 6, 2022. You can update your statement delivery settings at any time by visiting the Settings and Support tab in M&T Online Banking for Business

No. People’s United online statements and documents aren't viewable through M&T Online Banking for Business.

However, you can request paper copies of historical electronic statements for current or closed accounts for a fee as disclosed in the Commercial Deposit Account Fee Schedule, now that your accounts have transitioned, by calling us at 1-800-724-6070 or visiting a branch.

Pay Bills

Your payments should have continued as scheduled unless you’ve been notified otherwise.

Commercial credit card

Your prior payment arrangement to your People’s United Commercial Card balance should have transferred over to your new M&T Visa® Commercial Card Program.

You should have received a separate communication about the transition of your card to M&T with full details.

Business credit card

Your prior payment arrangement to your People’s United Business Card balance should have transferred over to your new M&T Visa® Business Credit Card account.

You should’ve received a separate communication about the transition of your card to M&T with full details.

Loan payments

If you made loan payments with automatic deductions, this should have continued without interruption.

Note: We will only attempt to deduct a loan payment once each month from your account. 

eBills (service for receiving bills electronically) has not been supported since August 5, 2022.

Learn About M&T Bill Pay >

You can schedule an internal transfer from your M&T checking or savings accounts to make your M&T credit card and M&T loan payments.

Please note: When scheduling a bill payment using M&T Bill Pay, your instructions will define the Delivery Date of the payment. For electronic bill payments, funds will be withdrawn two business days prior to the Delivery Date. For paper bill payments, funds will be withdrawn four business days prior to the Delivery Date.

Learn About M&T Bill Pay >

Certain types of Bill Pay payments and payees may not have automatically migrated. Learn how to schedule a bill payment and add a payee at M&T Bank, by using one of these interactive demos:

If you are enrolled in Mobile Check Deposit, you can find your current limit by logging into the M&T Mobile Banking App or by selecting Mobile Deposit under the Services menu within M&T Online Banking for Business.

Wire Transfers and ACH Transactions

Checking accounts

You should continue receiving incoming wire transfers using the same routing and transfer information you used at People’s United (unless you’ve been notified your account number is changing).

Savings and money market accounts

If you haven’t already, please notify the sender of your new account number and M&T's routing number. Any wires directed to the old account number will be returned to the sender and will need to be reinitiated.

New routing information.

  • Domestic: Provide M&T Bank's routing number 022000046, your account number and your account title
  • International: Provide SWIFT address MANTUS33, your account number and account title. M&T Bank CHIPS UID for International USD wires is: 0555

You can initiate an outgoing wire payment by visiting any branch or by using our digital services (if you're enrolled). 

You should continue using the same account number and routing number that you used at People’s United (unless you’ve been notified your account number is changing).

Your elections for incoming ACH transactions were set up on M&T’s ACH processing system to mirror the way they were set up on People’s United systems (for example, ACH blocks, ACH stop payments).

Individual ACH transactions from your checking or savings account set up prior to the account transition should have been processed. You should have re-approved recurring ACH transactions set up prior to the transition. Additional details were sent in a separate Treasury Management services communication.

Connect to Quicken®/Quickbooks®

Special characters (e.g., !, $, #, &, *, etc.) in your M&T Online Banking User ID or Passcode are not allowed when connecting to M&T Bank Direct Connect through Quicken® or Quickbooks®. If you have a special character in your M&T Online Banking User ID or Passcode, please log into M&T Online Banking or M&T Online Banking for Business to remove any special characters from your User ID or Passcode, then try to connect to M&T Bank Direct Connect through Quicken® or Quickbooks®.

If you don't have any special characters in your M&T Online Banking User ID or Passcode and are unable to connect to M&T Bank Direct Connect, please contact the M&T Bank Online Support team at 1-866-791-0663 for assistance.

Below are the steps you’ll need to take to connect your Quicken® or QuickBooks® accounts with M&T Direct Connect: 

  • Log into to M&T Online Banking for Business or enroll in M&T Online Banking for Business if you didn't use People’s United Online or Mobile Banking 
  • After logging into M&T Online Banking, enroll in Direct Connect – go to the Services tab and click View All Services. Under Direct Connect for Intuit Quicken® Software, click Enroll Now
  • Switch the Connection from People’s United to M&T by opening the guide, applicable to the product you currently use, and the following the conversion steps within your Quicken®/QuickBooks® software. 

QuickBooks® Desktop - mtb.com/quickbooksconversion

QuickBooks® Online - mtb.com/quickbooksconversion

Quicken® - Direct Connect - mtb.com/quickenconversion

Once you've completed the steps, you can verify your download transactions to ensure no transactions were duplicated or missed on the register. 

Yes, you'll be able to use QuickBooks® Online with your M&T account. Conversion steps can be found at www3.mtb.com/quickbooksconversion. 

M&T does not offer file formats that support Web Connect (.QFX/.QBO) at this time. You do have the ability to convert to M&T Direct Connect at no extra charge. Direct Connect provides you with the same interface and allows for automatic updates (no manual updates) of financial data and access to Bill Pay and transfers. You should not experience any impact to your data through the transition. 

Please follow these instructions: to convert to M&T Direct Connect 

Direct Connect: QuickBooks® & Desktop Quicken®

Direct Connect is one of two automatic update options that communicates through a direct link with M&T. You do not need to log in directly to M&T Online Banking site to use this connectivity type. Once connected, updates will occur when you initiate a new download request from within the product. Direct Connect is the only two-way communication connectivity type, so additional services such as Bill Pay, and in-product transfers are supported.

Direct Connect is supported by M&T Bank.

2) Web Connect: QuickBooks® Desktop, QuickBooks® Online & Quicken®

Web Connect is the connectivity type that begins in M&T Online Banking. You can download a .qbo (QuickBooks®) or .qfx (Quicken®) file and import that file into QuickBooks® or Quicken®. This process does not require credentials to be entered in Quicken® or QuickBooks® since the file download occurs within M&T Online Banking for Business.

The file formats described are currently not available for download through M&T Online Banking for Business. You used Web Connect at People's United, you can convert to Direct Connect as an alternative.

3) Express Web Connect: QuickBooks® Online, Quicken® & Mint

Express Web Connect is the second of two automatic update options. Unlike Direct Connect which communicates through a direct link with M&T, Express Web Connect gathers your data through your log-in credentials to retrieve transactions from M&T Online Banking.

Express Web Connect is an option for you, but M&T Bank doesn't offer customer support for QuickBooks® Online. We ask that you reach out to Intuit for any questions/issues.

Please follow the instructions on Intuit's Quicken® Support page to refresh the Financial Institutions Directory.

Yes, your new M&T accounts will be available through mint.com.

Mint.com data is stored on Intuit cloud servers. Data is updated every time you log in and can't be restored to a previous point in time.

About M&T

Like People’s United, we’re a bank that’s all about helping individuals, families, businesses and the communities we serve. You can count on us to build upon People’s legacy of making a difference to you and your neighbors. 

Learn more about M&T >

We serve customers in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, Washington, D.C. and West Virginia. Our headquarters are located in Buffalo, NY. Our New England regional headquarters will be in the current People’s United location in Bridgeport, CT.

Hear from our bankers

Am I going to be able to keep banking at my local branch?

Rana Yacoub - Milford, CT

Relationship Banker

Will I still be working with the same people I know and trust?

Denis Ramadanov - Wallingford, CT

Branch Manager

What will I gain from a relationship with M&T?

Mario Conjura - Colchester, CT

Senior Branch Manager

Hear from our bankers.

We asked our bankers some important questions about M&T and the transition from People's United. Listen to what they had to say in their own words.

Watch Videos
Unless otherwise specified, all advertised offers and terms and conditions of accounts and services are subject to change at any time without notice. After an account is opened or service begins, it is subject to its features, conditions and terms, which are subject to change at any time in accordance with applicable laws and agreements. Please contact an M&T representative for details.
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