We offer a number of mortgage assistance options and home equity loan assistance options that you may be eligible for depending on your financial situation and the guidelines of your insurer/investor. You can review our available options on the Mortgage Assistance Programs page.

If you are unsure who your loan is backed by, you can use the loan look up tool to determine your insurer/investor and the appropriate Mortgage Assistance Application for your situation. 

We currently do not offer any options that allow you to skip a payment. However, there may be other options available to assist you. Review other Mortgage Assistance page.

Yes, to streamline the review of your loan, we highly recommended that you send all of your forms and documents together. If not, you will be receiving a letter by mail informing you that your application is incomplete. We are unable to fully review your file until we have received all of your documents.

Once we have received your completed application, you will receive a decision within 30 calendar days.

As of right now, the only way to check the status of your application is to contact our Single Point of Contact Team at 1-800-724-1633. We will notify you by mail of your next steps in the process if additional information is needed, as well as once a decision is made. 

Yes. We can accept partial payments. Once enough funds are gathered to make a full payment, they will be applied to your account.

There may be mortgage assistance options available to you based on the insurer/investor of your loan. Learn more about Disaster Assistance and how to apply. You can also call us at 1-800-724-1633.

A notary is a person who is authorized to perform acts in legal affairs, witnessing signatures on documents. All of your final modification documents may need to be notarized before you send them to us.

Depending on the insurer/investor of your loan, you may be required to provide the same financial information for your former spouse, a divorce decree or quitclaim deed (a document from your spouse that transfers their interest in the property to you). Additionally, your spouse may be required to sign loan modification documents.

A title report is needed to verify that your property is free from any potential or existing liens or other title issues that dispute your ownership.

You may continue to receive past due notices until your loan reflects current. 

It is important that you have sufficient coverage on your flood insurance policy to cover your principal balance. With some modifications, your principal balance could increase. If your balance increases you may be required to increase your flood coverage. If an increase is required and not obtained the mortgage assistance option will not be closed.

For more information on what to do if your property is located in a designated flood zone, please click here.