When a natural disaster, like a hurricane strikes, it can impact you in ways you never imagined. If that happens, national organizations like these may be able to help with some of your basic needs.

For Shelter, Food, Water or Medical Assistance:

American Red Cross: 1-800-733-2767
United Way:  2-1-1

For Housing Assistance:
FEMA: 1-800-621-3362

For Additional Disaster Information:
DisasterAssistance.gov

Disaster Recovery - A Resource for Homeowners: 

This guide outlines homeowner disaster preparedness and steps to recovery including who to communicate with about your mortgage, how to navigate the insurance process, and what forms of aid and disaster loans are generally available.

Disaster Loan Assistance

The SBA offers disaster assistance in the form of low interest loans to businesses, nonprofit organizations, homeowners, and renters located in regions affected by declared disasters. SBA also provides eligible small businesses and nonprofit organizations with working capital to help overcome the economic injury of a declared disaster.

The SBA has strict Application Filing Deadlines set for each FEMA Declared event.  If you are interested in the program, be sure to submit your application in a timely manner.

For more information on SBA disaster loan assistance click here. 

How M&T can help - Disaster Relief Forbearance Plan.

If you state you are impacted by a disaster, we can place your loan on a Disaster Relief Forbearance Plan which would allow you to temporarily suspend your mortgage payments for one or more months if you are unable to maintain your monthly payment. 

We are here to help you.

Please call us at 1-800-724-1633 for more information on next steps and eligibility requirements if you are interested in a Disaster Relief Forbearance Plan.

Please Note: The total amount of payments temporarily suspended will become due and payable at the end of the forbearance period. If your hardship is resolved after your forbearance, but you are unable to make these payments, we have several mortgage assistance options that may be available to you depending on the investor of your loan. You will not be required to make all of these payments at once at the end of your forbearance period.

For more information on these mortgage assistance options following the completion of a Disaster Relief Forbearance Plan, click here.

What Else M&T Will Do.

We offer assistance to customers in Federal Emergency Management Agency (FEMA) declared disaster areas.

M&T will:

• Suppress or waive late charges for mortgage, loan and credit card accounts for a minimum of three months after FEMA declares the individual/public disaster areas.
• Not report missed mortgage and loan payments to the credit bureaus for a minimum of three months after FEMA declares the disaster.

To find out if your county is eligible for assistance by FEMA, please visit FEMA.gov.

What to Do if Your Home Has Damage.

I have home damage. What now? Navigating home repair can be difficult. This downloadable PDF - Property Insurance Claim Process (PDF) - provides an overview of the steps you need to take on the journey to repairing your home. 

What You Can Do.

• Update your contact information online so we may contact you, if needed
• Call us as soon as you are able using one of the resource numbers above or below. We'll work together to build a plan.
• If you've sustained home damage, reach out to your insurance company.

Additional Resources

Mortgage Customers

• For information on eligibility for a disaster forbearance or other loss mitigation solutions, please reach out to our Single Point of Contact Team at 1-800-724-1633.
• If your home has sustained disaster-related damage, please reach out to our Hazard Insurance Loss Drafts Team at 1-888-882-1858. You can also view our Property Insurance Claim Frequently Asked Questions.

Home Equity Line of Credit Customers

• If your home has sustained disaster-related damage, please call us at 1-800-724-6444, and then press "0" to be routed to the next available representative.
• If you are behind in your payments and need assistance please reach out to us at 1-800-724-2224.

Installment Loan Customers

• If collateral securing your loan has sustained disaster-related damage, please reach out to us at 1-800-724-2440.
• If you are behind in your payments and need assistance please reach out to us at 1-800-724-2224.

Credit Card Customers

• If you are behind in your payments and need assistance please reach out to us at 1-800-724-2224.
  

Additional FEMA assistance may be available to those impacted by disasters declared on or after March 22, 2024.