Apply for Mortgage Assistance
Take action by following the steps below to apply for mortgage and home equity loan assistance.
How to Apply for Assistance
Take action. Start with these few steps.
Step 1: Download and complete an Assistance Program Application.
For loans NOT backed by Fannie Mae or Freddie Mac use the Mortgage/Home Equity Loan Application #1.
For loans backed by Fannie Mae or Freddie Mac use Mortgage/Home Equity Loan Application #2.
If you’re unable to print the forms, please call us at 1-800-724-1633 and we’ll mail them to you.
Not sure who your loan is backed by? Use one of these tools to look up your loan.
If your loan doesn’t appear on either of these tools, use Loan Application #1.
Freddie Mac Loan Lookup
Or call 1-800-FREDDIE (8am – 8pm EST)
Fannie Mae Loan Lookup
Or call 1-800-2FANNIE (8am – 8pm EST)
Step 2: Gather your documents.
It is extremely important that you review your Mortgage Assistance Application to ensure its complete and that you’ve gathered all of the required documents listed out in the application before submitting back to us. We need to receive a fully complete application in order to review your hardship request for all loan assistance programs.
The below forms are provided in the Mortgage Assistance Applications, if applicable, however we have separated each attachment into their own PDFs, should you need to download and print an extra individually.
Step 3: Submit your completed forms.
Once you’ve completed the forms and gathered all necessary documents, you can submit your documentation to us in one of three ways:
Step 4: Look for confirmation.
Once we’ve received your mortgage assistance application, you will receive an acknowledgement letter from us in the mail. You’ll then receive a second letter, either informing you that your application is complete with next steps, or instructions on how to complete your application if further documents are required from you.
Impacted by COVID-19?
We’re here to help.
Please complete the form to tell us how you’ve been impacted or review our COVID-19 resources.