Apply for Mortgage Assistance
Take action by following the steps below to apply for mortgage and home equity loan assistance.
How to Apply for Assistance
Download and Complete a Mortgage Assistance Application
- For loans backed by FHA use the Mortgage Assistance Application #1.
- For loans backed by Fannie Mae or Freddie Mac use the Mortgage Assistance Application #2.
- For loans NOT backed by FHA, Fannie Mae or Freddie Mac use the Mortgage Assistance Application #3.
If you’re unable to print the forms, please call us at 1-800-724-1633 and we’ll mail them to you.
ATTENTION: FHA & VA MORTGAGE CUSTOMERS SEEKING TO STAY IN THEIR HOME
- If your loan is backed by the Federal Housing Administration (FHA), you are not currently required to complete a Mortgage Assistance Application. Please just give us a call and we will work with you to determine which options are best suited for you.
- If your loan is backed by the Veterans Administration (VA), you only need to complete a Mortgage Assistance Application if your loan is due for less than 2 monthly mortgage payments and you are looking to sell your property. If you're seeking to stay in your home, please call us as soon as possible.
NOT SURE WHO YOUR LOAN IS BACKED BY?
Loan Look-Up Toll – My Home by Freddie Mac
Or call 1-800-FREDDIE (8am - 8pm EST)
Or call 1-800-2FANNIE (8am - 8pm EST)
THINGS TO KEEP IN MIND
If your loan doesn't appear on either of these tools, use either Mortgage Assistance Application #1 if you have an FHA-insured loan, or Mortgage Assistance Application #3 if you do not have an FHA-insured loan.
Gather you Documents
It is extremely important that you review your Mortgage Assistance Application to ensure its complete and that you’ve gathered all of the required documents listed out in the application before submitting back to us. We need to receive a fully complete application in order to review your hardship request for all loan assistance programs.
ADDITIONAL FORMS:
The below forms are provided in the Mortgage Assistance Applications, if applicable, however we have separated each attachment into their own PDFs, should you need to download and print an extra individually.
ATTENTION: FHA & VA MORTGAGE CUSTOMERS SEEKING TO STAY IN THEIR HOME
- If your loan is backed by the Federal Housing Administration (FHA), you are not currently required to complete a Mortgage Assistance Application. Please just give us a call and we will work with you to determine which options are best suited for you.
- If your loan is backed by the Veterans Administration (VA), you only need to complete a Mortgage Assistance Application if your loan is due for less than 2 monthly mortgage payments and you are looking to sell your property. If you're seeking to stay in your home, please call us as soon as possible.
MORTGAGE ASSISTANCE APPLICATION #2
MORTGAGE ASSISTANCE APPLICATION #3
Borrower Financial Report (PDF)>
Submit the Application and Documents
Once you’ve completed the forms and gathered all necessary documents, you can submit your documentation to us in one of three ways:
CONFIRMATION OF RECEIPT:
Once we’ve received your mortgage assistance application, you will receive an acknowledgement letter from us in the mail. You’ll then receive a second letter, either informing you that your application is complete with next steps, or instructions on how to complete your application if further documents are required from you.
EMAIL, PRINT AND SCAN A PDF
opsmtgsupport@mtb.com
Please include your loan number in the body of your email or scan.
FAX
M&T Bank
P.O. Box 840
Buffalo, NY 14240
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