Know the signs of fraud
ZELLE FRAUD PROTECTION
Help prevent fraud on your Zelle{{d5021*}} app by spotting trouble before it happens.
Make sure you are protected from fraud. An M&T Relationship Manager is available via video, phone or in person.
A common text money-transfer scam
A criminal will send a Zelle user a text message that appears to be from the user’s bank. The message alerts the Zelle user to a suspicious transfer and asks them to confirm the account activity. Then, either through a link that the Zelle user clicks or with a follow-up phone call, the scammer will ask the Zelle user to confirm their identity by verifying their Zelle username and password. Once the scammer has that information, they can use it to transfer money out of the victim’s account via a Zelle transfer.
How M&T customers can help avoid a Zelle scam
M&T will never include a clickable link. Even if you are expecting a text from M&T, never click on a link. This could give hackers access to your device and personal data.
If you've opted into M&T Alerts{{d943*}}, {{d204*}} service, you may receive legitimate text messages that your available balance is above or below a certain amount or that an account withdrawal has been made above a threshold you've specified.
We may alert you of suspicious activity or a PIN change. In none of these scenarios would M&T ask you to click a link or provide personal information.
If you've interacted with a Zelle app scam, notify M&T immediately by calling 1-800-724-2440 or visit the Report Fraud page. We're here to help prevent damages from escalating, to increase the chance of recovering losses and have solutions to mitigate the risk of account takeover.
