My Mortgage Info F A Qs
View a list of important addresses and the answers to many frequently asked questions related to My Mortgage Info, the online tool for accessing and managing your mortgage account through M&T Online Banking.
Frequently Asked Questions
Am I required to enroll in M&T Online Banking to view my mortgage account information online?
Yes. You can register for M&T Online Banking to access your account information. View our enrollment instructions.
My only relationship with M&T is my mortgage. How do I enroll in M&T Online Banking?
All you need to get started is:
- Your mortgage loan account number
- Your social security number
- Your email address
To enroll in M&T Online Banking:
- Go to to mtb.com
- Click “Log In” at the top of the page
- Click “Enroll Today”
- Click “I don’t have a card”
- Continue to follow the easy online instructions to establish you User ID and Passcode, provide your email address, and select security questions and answers
How do I sign up for automatic deduction of my mortgage payments?
You can sign up for automatic deduction of your mortgage payments here. Simply log in, navigate to your mortgage account information, select “View My Mortgage Info,” select the Payments section in the top navigation bar, and then choose Auto Draft Payment. Learn more about how to enroll in automatic payments.
What can I expect when accessing my mortgage information using M&T Online Banking?
- The ability to access all of your personal banking accounts, including your mortgage
- A more modern look and feel
- Easy-to-use navigation that lets you know exactly where you are in the process of making a one-time payment or enrolling in automatic deduction
- Greater compatibility with mobile browsers
How will I make my mortgage payment from a mobile device, smartphone or tablet?
Using a mobile browser, you will be able to make your monthly payment in M&T Online Banking. Click any of the “Pay Now” links and have your checking account information available.
If you have previously made payments through the My Mortgage Info system, this information will be saved for your convenience.
What is the difference between government and conventional Loans?
Government loans, such as FHA, VA, RHS, and SONYMA (New York State only), are typically designed for first time homebuyers and buyers qualified for special financing assistance. Government financing includes features such as 100% financing, easier qualifying and closing cost assistance. Conventional loans offer higher loan amounts and lower rates, and require more cash to close.
Can my loan be sold?
Your loan can be sold at any time. There is a secondary mortgage market in which M&T Bank, like most lenders, frequently buys and sells mortgages. A secondary lender buying your loan assumes all terms and conditions of the original loan. As a result, the only thing that might change if your loan is sold is to whom you make your payments.
If your loan is sold, M&T Bank will notify you and inform you if the name and payment address of your loan servicer does happen to change.
Who do I contact if I am interested in refinancing?
Please contact an M&T Refinance Specialist directly by calling 1-888-253-0799.
How do I set up an online account to view my mortgage account information?
To establish an online account to access your mortgage account information, please visit M&T Online Banking to enroll. Once you've registered, you can view your account online.
How do I cancel the automatic deduction of my mortgage payments?
You can cancel the automatic deduction of your mortgage payments online at M&T Online Banking. Simply log in, navigate to your mortgage account information, select the Autodraft Payment section, and then choose Cancel Automatic Draft Payment. Cancellations must be made at least three business days prior to the next scheduled draft date.
Cancellations may also be faxed it to 1-866-409-4642.
Representatives are available to assist you at 1-800-724-2224, Monday through Friday, 8:30am–9:00pm ET.
NOTE: Some accounts are not eligible to cancel this service, including biweekly mortgages.